Question 1

Is your products safe to use on my skin?

Accepted Answer

Our products are safe and ready to use once purchased. We recommend you use our products as we have suggested. Please use the product before its expiry date(located on the back or bottom of the box/product).

Please read the ingredients of the products as described before purchase to avoid and skin irritations or reactions. Contact our friendly team to ask any further questions.

Question 2

How fast will I start to see results from using your Facemasks products?

Accepted Answer

You will begin to see progression results after 3-4 hours of application. 
For best results leave mask on overnight and let the skin absorb the serum and wake up "Glowing".
We recommend to use 2-3 masks per week to maintain hydration and skin firming. 
After 28 days of usage, skin should look and feel smoother. (Results may vary for different skin types).

Question 3

What is the best way to apply your products?

Accepted Answer

We recommend the ideal way to apply the product after you have washed & cleansed your skin or after you have showered. Remove facemask from the packaging and apply it to your face to match the openings so you can still see and breathe and let the facemask dissolve and absorb into the skin.
Remove facemask after designated time and watch skin hydration take affect.

**Tip- use the remaining serum in the  bottom of the packet and apply it to other parts of your skin to hydrate or use the next day after you wake up*

Question 4

Who is your products best used for?

Accepted Answer

Are products are generally used for all genders wanting to improve any hydrate their skin.
We recommend from younger adults and older to use our products to help reduce any 'imperfections' such as dry skin and wrinkles.

Please read the ingredients of the products before purchase or consult with a doctor or GP if our product is suited for your skin type.

Question 5

How does shipping work once I purchase a product?

Accepted Answer

We ship to most areas in Australia main cities. Please ensure you put the correct Name and Address for our freight services to deliver your order in a timely manner.
Please contact us if you have any further queries about your location.
Dispatch time generally between 24-48hrs of purchase.
General shipping fees are applied to purchases. Free shipping offered for orders over $50.

For any Returns please read our Terms & Conditions and Return Policy links.

Question 6

What if I am not satisfied with my product?

Accepted Answer

We believe you will be satisfied with our products and their results.
If you should not be satisfied, we can help with a Return or Exchange with a possible freight or restocking fee to the customer.

We suggest you read the description and ingredients of the products before purchase to ensure you found what you wanted and is suitable for your skin.

FAQs

Frequently asked questions